Returns & Refunds

Once a prescription medication has been dispensed by the pharmacy, it cannot be returned, exchanged or resold, as required by applicable law.

If your medication arrives damaged, incorrect or compromised, contact us within 7 days of delivery with your order number and photos so we can arrange a replacement.

If a licensed provider determines a treatment is not appropriate for you, no medication is dispensed and any amount charged for that medication will be refunded to your original payment method.

You can cancel an order before it is sent to the pharmacy for a full refund. After the pharmacy begins processing, the order can no longer be cancelled.

Subscriptions can be cancelled at any time before the next billing date to avoid future charges.

If tracking shows your package as delivered but you did not receive it, or it is significantly delayed, contact us. We will work with the carrier and, where appropriate, arrange a replacement.

Approved refunds are issued to the original payment method. Processing times depend on your bank, usually 5–10 business days.

Keptide Health LLC, 2219 Caxton Ave., Clermont, FL 34711 · Phone: +1 914-579-9258 · Email: support@keptide.com