Frequently asked questions

KEPTIDE HEALTH LLC is your all-in-one partner in health and wellness, addressing a wide variety of conditions. Our platform enables virtual medical consultations and ensures delivery of high-quality, affordable prescription treatments in the comfort of your home. While we specialize in conditions that can cause patient discomfort, KEPTIDE HEALTH LLC extends its services to acute, subacute and chronic care. Our team of U.S.-based physicians performs complete evaluations and prescribes appropriate therapies. KEPTIDE HEALTH LLC aims to offer accessible, top-tier health solutions to individuals and communities across multiple states. With an expanding range of services, we ensure comprehensive care regardless of insurance coverage, at a fraction of the cost of the competition.

Choose the therapy you need, click 'See if you qualify' and answer a short medical questionnaire. Our team of U.S.-based physicians will review the information and prescribe medication where appropriate. Expect to hear back from one of our physicians in about 24 hours. Certain states require a video consultation or live chat; if so, one of our physicians will reach out to complete the consultation.

In most cases, the consultation is included at no cost with your order. If medication therapy is appropriate, you can purchase it through the KEPTIDE HEALTH LLC platform at a much lower cost than on other sites, and even cheaper than at your local pharmacy.

We do not accept insurance. We believe access to quality care should not depend on a third party's opinion. KEPTIDE HEALTH LLC has removed the barriers traditional insurers usually impose and replaced them with transparency and convenience. Our consultation and medication pricing is industry leading, and frequently cheaper than using insurance.

Yes. Every physician you interact with is licensed to prescribe medication and treat patients in your state. That lets you get the medication you need, on your schedule, without the hassle.

Yes. You can choose your local pharmacy and our physicians will send the prescription there. However, the lowest price and most convenient option will be through the KEPTIDE HEALTH LLC affiliated pharmacy network. We cannot guarantee medication pricing at your local pharmacy.

The following pharmacies may fill your prescription depending on the therapy and medication:

Manifest Pharmacy

1018 S. Batesville Road

Greer, SC 29650

Tel: 888-770-4009

Monday to Friday, 8:00 a.m. to 5:00 p.m. EST

You are billed for the medication when it ships, according to the treatment plan you selected.

Yes. We take protecting your information seriously. See our Privacy Policy for more details.

We treat patients over the age of 18. If you are under 18, please see a local primary care physician.

In case of an emergency, call 9-1-1.

State regulations require our medical providers to verify who they are treating. That is why we may ask for a photo of you and of your ID.

KEPTIDE HEALTH LLC provides service only within the United States. Depending on the therapy and the medication prescribed, state restrictions may apply and will be confirmed as part of the intake process.

No. Your medication ships via contactless delivery; no signature is required.

You can change your payment method at any time. Log in to your KEPTIDE HEALTH LLC account and follow the prompts.

Click the “Contact us” section of the site and create a ticket. Our team will review it and reach out to resolve your request.

After completing the online consultation, you will hear back from one of our U.S.-based physicians within 24 hours (some states require live chat or a video consultation). Orders are then sent to the dispensing pharmacy.

All medications ship Monday through Friday, except those requiring cold packaging, which ship Monday through Wednesday via two-day service. As soon as tracking is generated, you will receive the tracking number in your member portal, along with a text and email notification. No signature is required.

Log in to your KEPTIDE HEALTH LLC account and update your address at any time. Once medication has shipped and been delivered, you can change the address for future shipments.

Log in to your KEPTIDE HEALTH LLC account and reorder or cancel at any time. We will contact you before your medication is refilled and your card is charged.

Federal and state law does not allow medication to be returned. All sales are therefore final. If you have a specific concern, create a ticket in the “Contact us” section.