Privacy Policy

Information you give us: name, email, phone number, date of birth, shipping and billing addresses, intake questionnaire answers, medical history and communications with us.

Payment information is entered directly into our payment processor's secure form; we do not store full card numbers.

Information collected automatically: device and browser data, IP address, pages visited and similar usage data gathered through cookies and comparable technologies.

To provide telehealth consultations, process orders, coordinate prescriptions with licensed pharmacies and ship medication.

To communicate with you about your account, orders, appointments and support requests.

To operate, secure and improve our website, prevent fraud and comply with legal obligations.

To send marketing messages where you have agreed to receive them. You can opt out at any time.

With independent licensed providers and pharmacies involved in your care, and with service providers that help us run our business (payments, hosting, shipping, customer support), under confidentiality obligations.

When required by law, to protect rights and safety, or as part of a merger, acquisition or sale of assets.

We do not sell your health information.

You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements. California residents have additional rights described in our CCPA notice.

You can unsubscribe from marketing emails using the link in each message and from text messages by replying STOP.

We use administrative, technical and physical safeguards designed to protect your information. No method of transmission or storage is completely secure.

We keep information as long as needed for the purposes described here and as required by medical record and other laws.

Our services are intended for adults 18 and older. We do not knowingly collect information from children.

We may update this policy from time to time. The "Last updated" date shows when it was last revised.

Keptide Health LLC, 2219 Caxton Ave., Clermont, FL 34711 · Phone: +1 914-579-9258 · Email: support@keptide.com